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Shipping Terms and Agreements
Most of the products available on this website are delivered via a
freight carrier. These type
of deliveries require a delivery appointment to assist with the
unloading of goods, along with inspecting and signing for the
delivery. When the shipment arrives near your location, you will be
contacted by the carrier to arrange a delivery appointment. While the
carrier may allow some flexibility in appointment times, lengthy delays
in appointments may result in storage fees. Neither Total Backyard,
nor its suppliers, are responsible for such fees.
The
carrier
will deliver as close to your property line (curbside) as is
accessible to the vehicle. The
driver is under no obligation to assist
with the unloading of the shipment; therefore, it is necessary that
you have one or more assistants to help unload the delivery. While
the total weight of such products may be very heavy, the product is
divided into boxes that are more manageable by 1-2 people. You will be
given a reasonable amount of time to complete the offloading of the
shipment, typically 15-30 minutes.
Merchandise is shipped F.O.B. shipping point. It is
very important that you thoroughly inspect the merchandise for any damages that
may have occurred during transport. ANY damages that are discovered must be
notated on the bill of lading/delivery receipt that you sign. Have the driver
initial any damage report and be sure to obtain a copy of this delivery
document. Failure to document any transportation related damage may result
in delays or even the inability for us to send you replacement parts.
No additional charges should be presented to
you at the time of delivery. However, you may request additional
services of the carrier (two-man delivery, inside delivery, lift gate,
or address change) once they contact you. These services may involve
additional charges, and are not the
responsibility of Total Backyard or its suppliers.
Total
Backyard is not responsible for deliveries that are misdirected due to
an invalid shipping address, including any fees incurred from
misdirected deliveries. If a shipment cannot be delivered successfully
as a result of invalid shipping address, or if no one is available to
accept/sign for the delivery after an extended period of time, the
carrier may need to return the shipment to our vendor. If this should
occur, after a reasonable attempt has been made to make these
arrangements with the recipient, a refund for the purchase will be
provided, minus shipping fees.
While Total Backyard works closely with its vendors to assure timely
shipment of your order, various factors can impact the carrier's
ability to deliver within the expected time frame. These factors
include:
- your location in relation to the warehouse
- the carrier
- holidays
- weather
- other unforeseen events that may delay shipping time
Total Backyard's Free Shipping offer is for a standard delivery (not expedited),
which does not include guaranteed delivery times. Deliveries refused, including those
due to late deliveries on the carrier's behalf will be refunded minus
all incurred shipping costs, which may included, but is not limited to,
shipping costs to and from the respective delivery address.
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